Welcome to Wigan Council’s remote access server 'Dolly'

Please note that from evening of the 24th of March DOLLY should only be used from devices owned and managed by Wigan Council, Wigan and Leigh Housing or Wigan Leisure and Culture Trust *
Other devices must only be connected via Maypole**

  • Council Officers
    • Click the "Wigan Council Officer - Click Here to Connect" button above, then click 'Open'.
    • When the Remote Desktop dialogue opens, type in the name of the terminal server you wish to connect to .
  • Officers with access to 'PSN orginated data' data
    • Click the "Officers using Smart Card - Click Here to Connect" button above , then click 'Open'.
    • When the Remote Desktop dialogue opens, type in the name of the terminal server you wish to connect to .
  • Council Members
    • Click the "Wigan Council Members - Click Here to Connect" button above, then click 'Open'.
    • Next, enter your username - this needs to be in the format: domain\username - and your password in the 'Gateway Server Credentials' dialog window and click OK.
    • Click OK on the next screen and you will be presented with the login screen for the Member's terminal server.

Notes

  • *  Devices belonging to organisations whose IT security has been assessed to be of an equivalent standard as the PSN CoCo requirements may also connect using DOLLY
  • ** From the 18th of April access to servers from unmanaged devices such as your own PC or iPAD will still be allowed but additional verification of identity will be needed using similar methods to those used for online banking.

IT Helpdesk

If you are experiencing problems and can't connect you can contact the IT helpdesk on 01942 404142.
Please note the helpdesk is only fully open 8am - 6pm weekdays, and a reduced service is provided at all other times..